Terms of Service

Welcome to Intutic! These Terms of Service ("Terms") govern your access to and use of the websites, APIs, sandboxes, dashboard consoles, and services provided by Intutic Community ("Intutic", "we", "us", or "our").

By accessing our services, connecting an active sync-daemon, routing proxy queries, or provisioning a developer workspace, you agree to be bound by these Terms. If you accept them for an organisation, you confirm that you have authority to bind it, and "you" includes it. Our Privacy Policy describes how we handle personal information. If you use Intutic Cloud for a business, our Data Processing Addendum forms part of these Terms.

If you only run our open-source software on your own machines, without signing in to Intutic Cloud or connecting to it, the open-source license of that software governs your use of it, not these Terms.

1. Use of the Services & Workspace Accounts

You must be at least 18 years old, and old enough to enter into a binding contract where you live, to use Intutic Cloud. To use the hosted dashboard and gateway, you must register a workspace account. When you sign up, we ask you to confirm that you are 18 or older and that you accept these Terms and the Privacy Policy. You are responsible for:

• Maintaining the security of your API keys, sync-daemon tokens, and login credentials.
• All activities and tool-call overrides executed within your workspace.
• Ensuring that the agentic workflows governed by your active firewall comply with all applicable local, regional, and national regulations.
• Having the right to send us the data your agents and members send through the service. Do not send protected health information, payment card data or other specially regulated data through Intutic Cloud unless we have agreed to it in writing.

2. License and Open Source Boundaries

Our core developer packages (including the CLI, proxy, sync daemon, SDKs and WASM rule SDK) are published at github.com/intutic/intutic as open-source software under the MIT License.

• Commercial Services: Intutic Cloud (the control-plane API, the dashboard, the hosted gateway and the paid features) and the Self-host edition are proprietary to Intutic Community. We provide Intutic Cloud as a service under these Terms, on the free plan or the paid plan you choose, and license the Self-host edition only under a paid license.
• You may not attempt to reverse-engineer, bypass licensing limits, or distribute our proprietary packages without authorization.

3. Acceptable Use Policy

You agree not to use the Intutic proxy, gateway, or sandbox features to:

• Inject malicious instructions, malware, or payload hacks into model execution environments.
• Run unchecked execution loops that deliberately waste token budgets or overload third-party provider APIs.
• Violate the terms of service of any linked model provider (e.g. OpenAI, Anthropic, or Google Gemini).

5. Disclaimers, Limitation of Liability and Governing Law

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND. Intutic does not guarantee that the active firewall will prevent all security exploits, loop overruns, or policy non-compliance issues in your agentic workflows.

Limitation of liability. Neither party is liable to the other for any indirect, incidental, special, consequential or punitive damages, or for lost profits, arising out of or relating to these Terms or the services. Each party's total liability arising out of or relating to these Terms or the services is limited to the greater of (a) the fees you paid us in the 12 months before the event giving rise to the claim and (b) US$100.

These limits do not apply to liability for fraud, gross negligence or wilful misconduct; for death or personal injury caused by negligence; to your obligation to pay fees; or to anything else the law does not allow to be limited or excluded.

Governing law and courts. If you use the services for a business, these Terms, and any dispute arising out of or relating to them or the services, are governed by the laws of the State of Delaware, without regard to its conflict-of-law rules, and the state and federal courts located in Delaware have exclusive jurisdiction over any such dispute.

Consumers. If you use the services as a consumer, for purposes outside your trade, business or profession, you keep the protection of the mandatory laws of the country where you habitually live, and you may bring proceedings in the courts of that country. Nothing in these Terms limits the rights those laws give you.

Small claims. Either party may instead bring an individual claim in a small-claims court that has jurisdiction over it.

6. Termination

You can stop using the service and end these Terms at any time. To have your account or workspace deleted, email support@intutic.ai; the Privacy Policy describes what deletion removes and what we must keep. A subscription you have paid for runs to the end of its term unless you ask us to end it sooner, and section 4 governs refunds.

If a paid plan ends (because you cancel it, a trial ends, or payment fails as section 4 describes), your workspace moves to the free plan: your data is kept, and paid features stop until you subscribe again or, after a failed payment, until it is paid while the subscription is still open.

We may suspend a workspace whose invoice is more than 30 days overdue, after telling the billing contact and giving 10 days to pay, or immediately for malicious abuse of the proxy endpoints. If we end the service for any other reason, we give 30 days' notice and refund the unused part of any prepaid fee.

7. Changes to These Terms

When we change these Terms, we update the date at the top. Before a material change takes effect, we email the owners of each workspace at least 30 days ahead and show a notice in the dashboard; if you keep using the services after the date it takes effect, you accept the changed Terms. Other changes take effect when we post them here.

8. Contact

For legal inquiries, contact support@intutic.ai.